Sail Away Overall

*COVID IMPACTS* 

Most orders will dispatch within 48 business hours, but please allow 72 hours for your order to be dispatched.

Tracking Confirmation: When your order has dispatched, you will receive an email that includes your parcel's tracking number.

Delivery: Australia Post has advised there are delays due to a high volume of parcel orders and a very limited number of flights leaving Australia. More info available here.

Thank you for supporting The Reform Store, we apologise for any delays you may experience, and thank you so much for your patience.

The Reform Store team. 

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We’re committed to delivering better environmental outcomes. We've calculated just how much carbon is used when we process, ship and deliver our parcels using trains, planes and trucks. This calculation is verified as part of the National Carbon Offset Standard program, which provides guidance on measuring, reducing, offsetting and reporting emissions that occur as a result of our operations.

 

Carbon credits are bought mostly in Australia through our delivery partners to offset our impact.

If you have purchased multiple items from multiple brands, please note sometimes these will be shipped out to you individually, usually within 2 working days of ordering*. For example, if you have purchased an item of Wilga Clothing and a Luna&Sun item, you will receive two separate parcels.

Some of our brands are made to order or small batch and will ship within 14 working days of processing your order. Pre-order items are shipped as per listing release dates. Please check the product page for information on each item.

We are working to eliminate excess costs a much as possible, with as little impact as possible. In some circumstances we cannot offer express delivery as it’s not always the most sustainable option.

*Some of our brand network process orders directly from their warehouse reducing our overall impact on stock, packaging and transportation.

All orders over $150 will ship FREE, orders under $150 will be charged as calculated at checkout.

Express post is available for all purchases made before 11am on the day of dispatch for $15.

Standard shipping will be a flat fee of $35AUD.

Please note: If you purchase from outside of Australia, you may be subjected to import duties and taxes. As the customer you are responsible for payment of any such fees. If this is a concern, please contact your local customs office for further information before placing your order.

Earrings

Skin & Body products

All Lingerie
Socks and Stockings
Made To Order items - WILGA CLOTHING
On-sale or Used items, unless they are faulty.
Swimwear - one-piece or bikini bottom Exchanges can only be processed if items are unworn and with hygiene stickers in place.

All Exchange items must be returned with tags on and/or in original packaging, with all original packaging in perfect condition.

Please note: All returns and exchanges need to be returned to their shipping origin to be processed.

1. Email info@thereformstore.com to request an Exchange within 7 business days of delivery of your goods.
2. Wait for approval of the Exchange and the Returns address for your item.
3. Post the item to the Returns address within 14 days of requesting your Exchange and enter the parcel tracking number in your account, or send it via email to info@thereformstore.com
4. Once the original item is received we will send you the replacement item.

 As we work with small independent designers, it is necessary to charge for replacement item shipping.

Local: $10

Please note Exchanges are subject to stock availability.

International $35

Please note exchanges are subject to stock availability and returns postage is at the expense of the customer.

Earrings
All Lingerie

Skin & Body products
Socks and Stockings
Made to order items - WILGA CLOTHING
On-sale or used items, unless they are faulty.

Swimwear - one-piece or bikini bottoms can only be processed if items are unworn and with hygiene stickers in place.

All clothing and footwear must be returned with tags on, in original packaging, unworn with no marks on the sole and in perfect condition.

To Return a product, you must notify us within 7 business days of delivery of your goods. Once your Return request is approved, you must send the item with tracking number within 7 days of approval.

1. Email info@thereformstore.com to request a Return within 7 days of delivery of your goods.
2. Wait for approval of the Return and Returns address for your item.
3. You will be issued a Returns slip which you must print out and send with the package, indicating whether you want a Refund or Store Credit.
4. Post the item to the Returns address within 7 days of your Return being approved and enter the parcel tracking number in your account, or send it via email to info@thereformstore.com

Faulty or incorrect items must be registered within 3 days of receiving an item. Please return faulty or incorrect items with tracking number within 7 days of delivery of your goods.

Email info@thereformstore.com to request a Faulty or Incorrect Item Return within 7 days of delivery of your goods.

Our range of brands exists within the slow fashion sector, meaning low quantities are manufactured at any given time. Our brands consider the processes and resources required to make clothing, involving the use of better-quality materials and components that will last longer. They also value fair treatment of people, animals and the planet.

 

Working with independent brands selling exclusive stock means sometimes  items sell out quickly and our website may not update in live time.

If your order is out of stock The Reform Store will be in touch to let you know. We apologise in advance for any inconvenience caused by a stock discrepancy. 

Have questions about the Shipping and Returns policies above? Contact us at info@thereformstore.com